2. Now, describe the problem accurately.
3. Speculate wildly about the cause of the problem.
4. Problem Severity:
A. Minor ____
B. Minor ____
C. Minor ____
D. Trivial ____
5. Nature of the problem:
A. Locked up _____
B. Frozen _____
C. Hung _____
D. Shot _____
6. Is your computer plugged in? Yes____ No____
7. Is it turned on? Yes____ No____
8. Have you tried to fix it yourself? Yes____ No____
9. Have you made it worse? Yes____
10. Have you read the manual? Yes____ No____
11. Are you sure you've read the manual? Yes____ No____
12. Are you absolutely certain you've read the manual? No____
13. Do you think you understood it? Yes____ No____
14. If "Yes" then why can't you fix the problem yourself?
15. How tall are you? Are you above this line?
16. What were you doing with your computer at the time the problem
occurred?
17. If "nothing" explain why you were logged in.
18. Are you sure you aren't imagining the problem? Yes____ No____
19. How does this problem make you feel?
20. Tell me about your childhood.
21. Do you have any independent witnesses to this problem?
Yes____ No_____
22. Can't you do something else instead of bothering me? Yes_____